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Guarantees & Accreditations

OUR 10 YEAR GUARANTEE

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At Westend Windows, we stand behind the quality of our products and workmanship with a comprehensive 10-year guarantee. This assurance reflects our commitment to delivering exceptional double glazing solutions that enhance your home. Should any issues arise during this period, we are dedicated to resolving them promptly and effectively, providing you with peace of mind as you enjoy your investment. Your satisfaction is our priority, and our guarantee is a testament to the confidence we have in our services.

CERTIFIED COMPETENT

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Searching for a certified competant window and door installer? 

'Certified Competent' is an online directory and advice site to help homeowners make the best choice for their home improvement.


Their free-to-use directory helps you to find trusted, reliable home improvement companies who are part of a real certification scheme.

Please see our profile page with them below which details more about us, as well as live access to our customer reviews and feedback:

https://certifiedcompetent.co.uk/profile/19-1025/westend-windows/

CERTASS

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Certass is a recognised competent persons scheme that ensures installation companies meet high standards of quality and compliance in the glazing industry.

 

By becoming a member, we demonstrate our commitment to upholding rigorous guidelines that protect consumers and ensure safety. Certass provides a framework for training, assessment, and ongoing support, enabling us to deliver installations that meet the latest regulatory requirements.

WHY DID WE CHOOSE CERTASS?

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While many are familiar with Fensa, it’s important to understand that all competent persons schemes, including Certass, provide the same level of certification and compliance.

 

Regardless of the scheme under which we are registered, our installations adhere to the latest guidelines and regulations. This means you can trust that every project we undertake meets the highest standards for quality, safety, and performance, ensuring peace of mind for our customers.

We chose to register with Certass because of its strong focus on supporting smaller, family-run businesses like ours. Certass offers comprehensive training and resources that align with our commitment to quality and customer service. Their approach allows us to maintain a personal touch while ensuring that our installations meet the highest industry standards. Additionally, Certass provides a streamlined certification process that enhances our efficiency and enables us to focus on delivering exceptional results for our clients. By partnering with Certass, we can confidently assure our customers that their projects are in capable hands, backed by a trusted accreditation.

INSURANCE BACKED GUARANTEE

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An insurance backed guarantee (IBG) provides an additional layer of protection for your investment in double glazing and home improvements. Essentially, it ensures that if anything goes wrong with your installation or if our company is unable to fulfill our obligations, you will still be covered. With an IBG, the warranty for your windows and doors is backed by a reputable insurance provider, giving you peace of mind that your project is protected for the long term.

At Westend Windows, we use QANW for our insurance backed guarantees, known for their reliability and strong reputation in the industry. This means that you can trust your investment is safeguarded, even in unforeseen circumstances. Our commitment to quality and customer satisfaction extends beyond installation, ensuring that you can enjoy your new double glazing with confidence, knowing you have a safety net in place. If you have any questions about our insurance backed guarantees, we’re here to provide clarity and support.

WHEN THE INSURANCE BACKED GUARANTEE KICKS IN

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The insurance backed guarantee (IBG) comes into effect as soon as your double glazing installation is completed and the warranty period begins. If, within this period, any issues arise that are covered under the guarantee—such as defects in materials or workmanship—you can initiate a claim direct with Westend Windows.

 

In the unlikely event that Westend Windows is unable to address the issue due to unforeseen circumstances, such as business closure or insolvency, the IBG ensures that you will still receive the necessary support and compensation through QANW. This means you can rest assured knowing that your investment is protected, and you have a reliable recourse should any problems occur down the line.

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