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Privacy Policy

At West End Windows, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services.

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1. Information We Collect

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We collect personal information when you:

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  • Contact Us: If you fill out the "Contact Us" form, we collect your name, email address, phone number, and any message you choose to provide.

  • Book an Appointment: If you book an appointment online, we collect your name, address, email address, phone number, type of quote required, and how you heard about us.​

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2. How We Use Your Information

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We use the personal information you provide to:

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  • Respond to your inquiries or messages.

  • Process and manage your appointment or quote request.

  • Communicate with you regarding services, appointments, and quotes.

  • Improve our website and services.

 

We do not sell, trade, or share your personal information with third parties for marketing purposes. We only share your data with trusted partners (like Wix, our website host) who assist in operating our website and delivering our services.

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3. Data Storage and Security

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Your personal data is stored securely on Wix’s systems, as Wix is our website host. Wix takes reasonable measures to ensure the security of your data, but we recommend that you also take appropriate precautions to protect your own information.

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We will store your data for as long as necessary to provide the services you've requested, such as responding to your inquiries, booking appointments, or providing quotes. If you no longer wish to receive communications from us, you may contact us to request that your data be deleted.

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4. Your Rights

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Under data protection law, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate data we have about you.

  • Right to Erasure: You can ask us to delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can ask us to restrict the processing of your personal data in certain circumstances.

  • Right to Object: You can object to us processing your personal data for certain purposes.

 

To exercise any of these rights, please contact us at the details below.

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5. Cookies

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Our website may use cookies to improve your experience. Cookies are small text files that are stored on your device when you visit our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. For more information about how we use cookies, please see our Cookie Policy (if applicable).

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6. Third-Party Services

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We use third-party services to help us operate our website and manage data. Specifically:

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  • Wix: As our website hosting provider, Wix stores and processes the personal data you provide through the "Contact Us" form and appointment booking system. Wix's privacy practices can be reviewed on their website at Wix Privacy Policy.
     

We do not control these third-party services, so we encourage you to review their privacy policies for more information on how they handle your data.

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7. Data Transfers Outside the UK

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Wix may process your data outside the UK, including in countries that may have different data protection laws. However, Wix ensures that any transfers of personal data comply with applicable privacy laws, including using appropriate safeguards such as Standard Contractual Clauses (SCCs).

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or by other means. The date at the top of this policy indicates when it was last updated.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

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Westend Windows
Unit 40, Flexspace, Lingfield Way, Darlington, DL1 4QZ
Email: sales@westend-windows.co.uk
Phone: 01325 327317

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